► SupportKnowledge BaseActivating a Multi-Seat Sibelius Annual Upgrade and Support renewal

Knowledge Base

Article KB00094: Activating a Multi-Seat Sibelius Annual Upgrade and Support renewal

Summary:

How to process your Sibelius multi-seat Annual Upgrade and Support renewal code.

Applies to:

Schools who have an existing multi-user Sibelius 8+ perpetual licence (not an annual subscription), for which the annual upgrade & support entitlement plan associated with that licence is about to expire, or has already expired, in their Avid account. The 'Sibelius Multi-Seat Annual Upgrade and Support Renewal Plan' product, which you can order through Music Education Network here is for renewing this plan, so you maintain your unrestricted access to Avid Sibelius support, and any Sibelius updates that are released for another 12 months.

Details:

The redemption code on your licence advice PDF document provided by Music Education Network via email to your school, should be in this format for the following instructions to apply:

SIBNSR201-XX1234567-X123456

The ‘SIBNR201’ (or 'SIBSSR201') code should be entered via the ‘My Products and Subscriptions’ page of your Avid account where the existing Sibelius 8+ licence resides as follows:

  1. You can get to the ‘My Products and Subscriptions’ page of your account via the direct link of www.avid.com/subscriptions (just make sure you’re logged into the correct account where you can see the original Sibelius multi-user Stand-Alone or multi-user network licence entry from your previous purchase and redemption).

  2. Below is an example of what you should see in the account under the Sibelius entry for the case where it is a 'Sibelius multi-seat network expansion' licence that is having it's upgrade and support plan renewed after expiry.  If the licence is not an 'expansion', it's title in the purple bar at the top will be 'Sibelius multi-seat network licence' or simply 'Sibelius multi-seat licence' if it's a non-network 'Stand-Alone' one.  You just need to click the blue reinstate support link to expose the field to enter the renewal code, as shown in the example below:

    Sibelius-Expansion-Licence-in-Avid-Account-Renewal-example-Atd-(1).png

  3. You should now be able to enter the ‘SIBNSR201’ (or 'SIBSSR201') code from your PDF licence advice document.
     

  4. Once you’ve entered your code, click the blue ‘submit’ button on the right, and your account will be updated when it’s finished processing with the new support period, as shown in the example below:

    Sibelius-Expansion-Licence-in-Avid-Account-Renewal-Renewed-(1).png

See also:

Activating a 'single-user' Sibelius Annual Upgrade and Support renewal:

http://www.musicednet.com/KB00048

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