► SupportKnowledge BaseActivating a Sibelius UPGRADE & SUPPORT PLAN - ACADEMIC

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Article KB00049: Activating a Sibelius UPGRADE & SUPPORT PLAN - ACADEMIC


How to process your 'Sibelius UPGRADE & SUPPORT PLAN - ACADEMIC' Education Eligibility Verification and subsequent 'redemption' code.

Applies to:

Academic single-users only (Non-academic users please click here) upgrading from Sibelius single-user licences that do not have a current 'upgrade & support' plan associated with their existing Sibelius licence. 

Note: For the case of upgrading existing Sibelius 8+ licences, the previous upgrade & support plan must specifically show as 'expired' in your Avid account for these steps to apply.  The academic 'UPGRADE & SUPPORT PLAN' package has been created by Avid to service academic Sibelius users in this situation.


*Note; you will need to meet Avid’s academic user eligibility verification criteria at the link below to qualify to use one of these packages.  If you were formerly an academic user of Sibelius when you purchased your existing licence, but no longer meet the eligibility verification requirements at the link below, you will need to purchase one of the standard, non-academic 'UPGRADE & SUPPORT PLAN' packages instead:



Step 1: Redeeming your Download Code

When you purchase the New Sibelius upgrade, you are not provided with an upgrade license directly. First, you will receive a 'Download Code' via email from Music EDnet and you will need to redeem this code to access the download for your software.

Go to https://my.avid.com

If you already have an Avid account then log in, if not, create a new account.

Once you have logged into your Avid account you should arrive at the 'My Account' page. If not, click on your email address (circled in green below) to get there. Then click on 'Avid Software Activation and Download' (circled in red below).

This will take you to the 'Activate Product' page shown below.

The redemption code received via direct email from Music Education Network, or on the back of your purple 'Get Current with Sibelius' card in the case of a boxed copy, should be in the following format and you should copy and paste it into the field on the above mentioned page:


Once the code is entered and you've clicked the 'activate' button or hit 'enter' on your keyboard, it will take you to the ‘My Products and Subscriptions’ page of your Avid account and the result will look like this or very similar:

Note that a new code starting with 'EDU' has been deposited in the account. 

You now need take this newly provided 'EDU' code to the ‘identit-E’ website, which is the 3rd party company that handles Education Eligibility Verification checking for Avid.  The link below will redirect you to identit-E so you can complete the academic verification process:


Once this is completed (it usually takes a working day or two for identit-E to process it notify you of your approval), you’ll be sent a final verification/download code from identit-E that you can use in your Avid account to complete the process.  The email from identit-E will provide the appropriate link for this final step.

See also:

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